COVID-19 Dashboard

In our family, there’s nothing we cherish more than relationships built on trust. Our residents, team members, community, and family know trust requires both transparency and compassion.

That’s why we established a dashboard to provide families with information regarding each of our location’s coronavirus testing numbers and results.

  • July 1 Update - Missouri Locations

    We recently updated you on Missouri’s plan to allow long term care facilities to restart outdoor resident visits.  So far this has gone well, and we know it means a great deal to you and your loved one to see each other face to face.  Trust me, it means a great deal to us as well!!  I want to thank you for being understanding and patient as we begin the lengthy process of returning to normal.  I also want to thank you for adhering to the rules related to these visits.  They are intended to keep both you and our residents safe and healthy.

    We also wanted to update you on the state’s plan to further “re-open” long term care facilities.  We anticipate the formal plan in the next week or two and when we have that in hand we will provide you with a more detailed outline of StoneBridge Senior Living’s plan.  The state’s phased re-opening of long-term care facilities will likely start with widespread testing for both residents and staff.  We are working on that plan now and hope to find tests that are not as invasive as the nasal swab test which are rather uncomfortable.  There are other types of tests and the early indication from the state is that they will approve the use of those less invasive tests.  Keep your fingers crossed!

    Since we’re talking about testing, we thought it might be a good time to update you on the testing that has been completed so far.  StoneBridge Senior Living’s 18 facilities have conducted 635 resident tests and 287 employee tests.  Eight facilities have completed facility wide-testing and the remaining ten facilities will likely complete their testing over the next few weeks. Based on the testing we have done thus far; we are pleased to report that those facilities are COVID free at this time with either all negative tests and/or a combination of negative tests and recovered residents.  We are certainly not done with this virus and we remain vigilant with all of the recommended interventions to prevent the spread of COVID-19.

    Please be patient with the facilities as they do their best to facilitate the state’s re-opening plan.  The process to schedule and facilitate visits won’t be perfect right away but know that we are working hard to restart visits in a way that keeps everyone safe and healthy.  We look forward to seeing you at the facility again soon!

  • July 1 Update - Arkansas Locations

    Last week we made you aware of some new guidance from the Arkansas Department of Health (ADH) regarding visitation. They have since clarified a few points and we wanted to make you aware of that plan.

    The ADH has said that long term care facilities can begin face to face visits after July 1st after certain criteria are met. The primary step is the completion of baseline testing to confirm that there are no positive COVID cases at the facility.

    We have completed testing at all six of our Arkansas facilities and have received the results for StoneBridge Blytheville, StoneBridge Conway, and StoneBridge Pocahontas. The results for those three facilities are all negative.

    We are still waiting for the results for StoneBridge Russellville, StoneBridge Cabot, and StoneBridge Heber Springs. The facility will notify you when they are approved to begin visits. A few things to keep in mind regarding visits:

    • Visits will be conducted outside and if weather does not permit outdoor visits the visit will need to be rescheduled
    • A resident may have no more than two visitors at a time and both the visitor(s) and resident should wear a facemask or some other face covering. Visitors must be 12 years of age or older
    • Visitors will have their temperature taken and will be asked a series of questions prior to their visit
    • Social distancing (minimum of 6 feet apart) must be maintained at all times during the visit and physical contact between resident and visitor(s) is prohibited
    • Visits will be by appointment only and will be for a limited amount of time in order to accommodate as many residents and visitors as possible

    We want to reiterate that these restrictions are based on Arkansas Department of Health guidelines for the safety and health of our residents and staff. Each facility is working on their plan to accept appointment requests, create safe meeting areas outside the facility, etc. The process may vary from one facility to the next based on outdoor amenities, size, layout, etc. As a result, we recommend you contact the facility for more specifics. The facility can provide a more specific timeframe for the initiation of visits.

    Please be patient with the facility as they do their best to facilitate these visits. We won’t be perfect right away but know that we are working hard to restart visits in a way that keeps everyone safe and healthy. We look forward to seeing you at the facility again soon!

  • June 23 Update - Arkansas Locations

    We have not sent out an update for a few weeks as we have been in a bit of a holding pattern waiting for additional guidance from the state. 

    We recently received that guidance and are happy to report that we will soon be allowed to facilitate face to face visits between residents and their friends and family.  However, please note that there are a number of restrictions that go along with these visits all of which were outlined by the Arkansas Department of Health.  Long term care facilities will be able to begin these visits on July 1st IF certain criteria are met. 

    The first step is for the facility to have completed facility-wide testing and the results are negative.  Each facility has been assigned a testing date by the state and should be complete by July 1st or not long after. 

    Three of our facilities have completed their testing and the results have been received for those three facilities (StoneBridge Blytheville, StoneBridge Conway, and StoneBridge Pocahontas).  The results for those three facilities are all negative. 

    The remaining three facilities (StoneBridge Heber Springs, StoneBridge Cabot, and StoneBridge Russellville) are scheduled for testing this week.  Here are the basics of the plan for facility visitors after testing is complete and results are received:

    • Visits will be conducted outside or if weather does not permit outdoor visits an indoor visit is allowed with significant restrictions in place.  The state strongly encourages outside visits rather than indoor visits
    • A resident may have no more than two visitors at a time and both the visitor(s) and resident should wear a facemask or some other face covering.  Visitors must be 12 years of age or older
    • Visitors will have their temperature taken and will be asked a series of questions prior to their visit
    • Social distancing (minimum of 6 feet apart) must be maintained at all times during the visit and physical contact between resident and visitor(s) is prohibited
    • Visits will be by appointment only and will be for a limited amount of time in order to accommodate as many residents and visitors as possible

    We want to reiterate that these restrictions are based on Arkansas Department of Health guidelines for the safety and health of our residents and staff.  Each facility is working on their plan to accept appointment requests, create safe meeting areas outside the facility, etc.  The process may vary from one facility to the next based on outdoor amenities, size, layout, etc.  As a result, we recommend you contact the facility for more specifics.  

    This will not be perfect right off the bat.  Please be patient with the facility as they do their best to facilitate these visits.  It will take some practice to get the process down right and we know that the initial response and demand to see residents will be very high which will likely lead to some bumps as we get started.  Even if it is not perfect from the start, we can all agree that this is a big step forward for our residents.  They cannot wait to see you and we are excited to make that happen!

  • June 17 Update - Missouri Locations

    We have not sent out an update for a few weeks as we have been in a bit of a holding pattern waiting for additional guidance from the state. 

    This week we received that guidance and we are happy to report that we will soon be allowed to facilitate face to face visits between residents and their friends and family.  However, please note that there are a number of restrictions that go along with these visits all of which were outlined by the State of Missouri’s Department of Health and Senior Services (DHSS) in their memo to long term care facilities this week. 

    Here are the basics of the plan for facility visitors:

    • Visits will be conducted outside or through an open window for residents who are bedbound or who cannot otherwise leave their room
    • A resident may have no more than two visitors at a time and both the visitor(s) and resident should wear a facemask or some other face covering
    • Visitors will have their temperature taken and will be asked a series of questions prior to their visit
    • Visits will be by appointment only and will be for a limited amount of time in order to accommodate as many residents and visitors as possible

    We want to reiterate that these restrictions are based on DHSS guidelines for the safety and health of our residents and staff.  Each facility is working on their plan to accept appointment requests, create safe meeting areas outside the facility, etc.  The process may vary from one facility to the next based on outdoor amenities, size, layout, etc.  As a result, we recommend you contact the facility for more specifics.  

    This will not be perfect right off the bat.  Please be patient with the facility as they do their best to facilitate these visits in the coming days.  It will take some practice to get the process down right and we know that the initial response and demand to see residents will be very high which will likely lead to some bumps as we get started.  Even if it is not perfect from the start, we can all agree that this is a big step forward for our residents.  They cannot wait to see you and we are excited to make that happen!

  • June 10 Update - Arkansas Locations

    The Arkansas Department of Health (ADH) is moving forward with an initiative to test all long-term care residents and staff for COVID-19.  Facilities have been assigned a day for testing and those are listed below for our six Arkansas locations.  This will serve as a “baseline” and is the first step towards re-opening facilities to visitors. 

    The ADH will use the results to determine if additional tests are needed and the timeframe for re-opening facilities.  Therefore, it does not necessarily mean facilities will immediately open following the receipt of results.  That decision and the timetable that goes with it will be determined by the ADH.

    • Blytheville: 6/11/20
    • Conway: 6/14/20
    • Cabot: 6/23/20
    • Russellville: 6/24/20
    • Heber Springs: 6/25/20
    • Pocahontas: 6/26/20

    This state-wide testing will be a significant project and will be challenging for facilities to compete.  However, if this is the best way for us to welcome visitors back into the facility then we are ready to get started!!  Thank you for your patience and your understanding during this difficult time.  The HEROES taking care of our residents have been phenomenal and we cannot thank them enough for their dedication.

    If you have questions or concerns regarding this baseline testing initiative, please contact the facility Administrator or the StoneBridge Senior Living Customer Relations line at 855-308-3781.  We have also attached a letter from the ADH regarding the testing initiative, an Information Sheet released by the ADH which provides additional details about the initiative, and a flyer from LabCorp regarding the specific COVID-19 swab test selected by the ADH.

  • May 12 Update

    We don’t have much to update you on related to COVID-19 this week because there really has not been much new since our last communication.  However, we’ve still been busy!!  May is such a nice time of year with the warmer weather, green grass, blooming flowers, etc.  It is also a nice time of year to celebrate the heroes that provide care and services to our residents.

    National Nurses Week was celebrated last week and despite the pandemic we did our best to celebrate our hardworking nurses.  As a company we decided to give each of our nurses a special gift as a token of our appreciation and then each facility showed their appreciation in their own unique and special way.

    Last Sunday was Mother’s Day and not only do we care for hundreds and hundreds of Mothers, many of our caregivers are Mothers as well.  As a result, this is a fun day celebrating all the amazing support and love we receive from our Mothers.  We had cake, singing, handmade cards, flowers, parades, and a whole lot more!

    This week is National Nursing Home Week.  Typically, we would have many people in and out of our facilities helping us make this week special for our team members and residents.  We will have just as much fun this year, we’re just going to have to be a little more creative!!  Hopefully through these letters, our website, social media, etc. we have given you a good look at what we have going on in our facilities even during these challenging times.  In doing so we hope that you are reminded of what special places these senior living facilities can be.  If you have been thinking about sending a card or a note expressing your appreciation, this would be a great week to do that!

    We know that you are eager to visit the facility and spend time with your loved one and we are eager for you to do just that.  However, we will not be the decision-maker as to the timing of that.  The CDC, CMS, State Health Department and the Local Health Department will be making that determination for us.  Unfortunately, it may be some time before those restrictions are lifted.  Again, we know this poses a hardship for our residents, their family, and our staff but we also know that this is what is best for the health and safety of those we serve.  Please be patient with us as we continue work our way through these challenging times.

    Sincerely,

    StoneBridge Senior Living

     

  • May 4 Update

    Dear StoneBridge Senior Living Residents, Family and Friends:

    Last week several national media outlets covered an amazing news story. According to CNN, Angelina Friedman, who resides at a long-term care facility in upstate New York, has fully recovered from COVID-19. However, that’s not all!! Ms. Friedman is 101 years young and in her more than 100 years of living she survived cancer, miscarriages, and not one, but two pandemics. She survived the 1918 Spanish Flu pandemic and has now also defeated COVID-19!! Pretty incredible!

    Just like Ms. Friedman, we continue to move forward during this challenging time. Our residents and staff continue to inspire us with their positive energy and their courage. We continue to seek and follow the guidance provided by the Centers for Disease Control and Prevention (CDC), the Centers for Medicare and Medicaid Services (CMS), and local and state Health Departments.

    At this time, there is one StoneBridge Senior Living location that has one positive COVID-19 resident being treated at the facility and that location is in Maryland Heights. That same facility also has 7 residents currently in the hospital being treated for COVID-19 and 3 others who have passed away. We realize that these are stressful and concerning times.

    To keep you updated we have decided to add certain COVID-19 testing statistics to the company website. These statistics will not include any information that would identify a resident but will let you and the public know the number of tests conducted, results, location, etc. We believe this is the most efficient way to keep you up to date. This information will always be accessible at the top of this page and will be updated several times per week.

    We know that certain areas of the country are in the process of “re-opening.” That’s good news but I want to caution everyone that re-opening the country will occur in phases and that long-term care facilities will likely be part of one of the very last phases. The vulnerable folks we serve are at too great a risk to open our facilities to the public prematurely.

    It is also important to note that this is not a company decision. The CDC, CMS and Department of Health will determine when it is safe and appropriate to re-open long-term care facilities. So, please be patient with our staff as they continue to adhere to the guidance being handed down from state and federal government.

    Sincerely,

    StoneBridge Senior Living

     

    P.S. We continue to provide updates and information on our company website and social media. I also want to reiterate our past requests that you use the “Let’s Stay in Touch” icon on our website to provide your email address. Email is the fastest and most efficient way for us to keep you informed.

  • April 29 Update

    Dear StoneBridge Senior Living Residents, Family and Friends:

    The nation is beginning the long process of returning to “normal” or whatever “normal” will be as we go forward. The President and many Governors across the country are laying out plans for a methodical re-opening. As I mentioned last week, long term care facilities are likely to be one of the last to re-open to the public due to the vulnerable folks we serve.

    The statistics and the experts tell us that we have hit the peak and we have begun to move in a more positive direction. We certainly hope that is true!! There is some reassurance in knowing that maybe the worst is now behind us. However, our diligence in combatting this virus has not changed. Our facilities have worked tirelessly to keep our residents safe and healthy. We cannot thank our HEROES enough for their sacrifices and dedication to our residents.

    There have not been many procedural changes since our last communication and aside from some guidance from the CDC regarding data sharing, we have not received additional instruction from CMS, CDC, or the Health Department. We have stayed in regular contact with local and state Departments of Health to ensure we are doing all that we can. They have been supportive and complimentary which is much appreciated.

    Over the past eight weeks, we’ve reminded you of the difficulty in keeping COVID-19 out of long term care facilities and we’ve repeatedly updated you on all of the steps we’ve taken to both prevent COVID-19 from entering our facilities and to limit the spread if it does. Unfortunately, last week we received confirmation of a positive case at our facility in Maryland Heights, MO a suburb of St. Louis.

    Over the course of the week, we did additional testing as instructed by the Medical Director, Attending Physician, and Department of Health. In total, we have four confirmed cases, one of which remains in our care while the other three are currently at the hospital. Those four residents are doing well and recovering. While this is challenging and concerning, we implemented numerous interventions over the past eight weeks to prepare for this moment and we are confident we are ready for it.

    We have been in regular contact with our Medical Director, Attending Physicians, and the Department of Health to ensure we are taking all of the right steps. Per their guidance, we are testing residents that are symptomatic and meet the CDC criteria for testing.

    We are pleased to report that we are not seeing additional positive cases nor are we seeing additional symptomatic residents. That would appear to be evidence that we have the virus under control at that facility. Although this is good news, we know that we are not out of the woods just yet. This is a very delicate situation that certainly has the potential to change course quickly.

    We have and will continue to provide additional and direct communication with the residents and family members at our Maryland Heights facility to keep them informed of the situation. Please keep the residents, their family, and our staff in your thoughts and prayers as they work through this challenging time.

    Sincerely,

    StoneBridge Senior Living

     

    P.S. We continue to provide updates and information on our company website and social media. I also want to reiterate our past requests that you use the “Let’s Stay in Touch” icon on our website to provide your email address. Email is the fastest and most efficient way for us to keep you informed.

  • April 23 Update

     Dear StoneBridge Senior Living Residents, Family and Friends:

    We continue to progress through the pandemic just as you and the rest of the nation continue to press forward. Unlike the early stages of this pandemic when guidance was changing daily, the Centers for Medicare and Medicaid Services (CMS) and the Centers for
    Disease Control and Prevention (CDC) have not provided much new guidance for long term care facilities but rather have re-emphasized the importance of adhering to the guidance they’ve already provided.

    Consistent with that advice, we continue to practice social distancing, visitor bans remain in place, health screens are being conducted, facemasks are in place, etc. Unfortunately, this has become our “new normal” however we all hope it is as short term as possible!

    As a nation we have begun to discuss and attempt to tackle the challenge of “re-opening”. We hear the President, Governors, Legislators, etc. talk about beginning to lift the stay at home orders in the coming days or weeks. Many of them have advocated for a phased approach to re-opening. We want to emphasize the “phased” approach to re-opening.

    Long Term Care Facilities are likely to be one of the last businesses to re-open to the public as part of the final phase of this process. The reason for this is that the residents we serve are the most susceptible to this virus and are also the most vulnerable to the virus if they get the virus. So, we want to caution everyone that as you hear politicians talk about reopening our businesses, schools, etc. that may not necessarily mean that the CMS, CDC, Health Department, etc. are going to allow Long Term Care Facilities to lift the current visitor bans.

    StoneBridge Senior Living will adhere to the requirements and guidance from those agencies and will plan to re-open on a schedule that is consistent with the advice of the experts. We all pray that will be sooner rather than later!!

    We are pleased to report to you that our staff continues to make us proud. In the face of an unprecedented challenge, they continue to report to work and help make our residents the center of attention each and every day. They truly are HEROES and we sincerely appreciate all their extra efforts and sacrifices!!

    Please assist us in applauding their efforts and thanking them for their services!! It is thanks to them that we are able to keep the health and safety of our residents the top priority!!

    Sincerely,
    StoneBridge Senior Living

    P.S. We continue to provide updates and information on our company website and social media. I also want to reiterate our past requests that you use the “Let’s Stay in Touch” icon on our website to provide your email address. Email is the fastest and most efficient way for us to keep you informed.

  • April 14 Update

    The COVID-19 pandemic began impacting our lives here in the Midwest in early March and on approximately March 9th we wrote to you regarding the initial steps we were taking to keep our residents safe and healthy. If we look at that as our starting point, then that means roughly 6 weeks have passed since we implemented our COVID strategy.

    I am pleased to report that we have no residents that have tested positive for COVID-19! This is thanks to all the interventions we’ve implemented such as visitor bans, health screens, resident health assessments, travel bans, routine sanitizing/disinfecting, social distancing, etc.

    While we are proud to report that we have no positive cases with our residents, we also know that thousands of senior living facilities across the country have positive cases. As a result, it would be irresponsible of us to not put plans in place for treating a COVID positive resident.

    We’ve taken numerous steps to prepare including the creation of isolation areas/wings to care for residents at high risk for exposure as well as a resident that tests positive. We’ve also distributed Personal Protective Equipment (PPE) including masks, gloves, gowns and protective eyewear.

    Approximately two weeks ago we adopted a policy for all staff to wear masks while in the facility to minimize the risk of exposure and spread of the virus and we have additional PPE inventory to distribute if/when needed should they have a positive case. These important steps are precautionary in nature but are necessary to ensure we are able and ready to treat a resident should they contract the virus.

    As has been reported to you in recent weeks we’ve worked hard during this time to keep our residents safe and healthy and we’ve certainly kept overall morale in mind along the way. The encouraging notes we’ve received, and kind gestures extended our way, are so helpful and so sincerely appreciated. Here are just a few examples:

    “We are all anxious and scared as to the effect this is having on our mom and other residents, and no one can provide answers as to when life will go back to whatever normal might be. But this we do know, we are so fortunate to have StoneBridge in our lives.”

    “I know the staff is working very hard to meet the challenges of daily life during this time and we are so grateful to have the peace of mind that our loved one is being cared for so well. Thank you for your critical work!”

    “Thank you, thank you, thank you! All the fantastic angels that work so hard for our loved ones! You have no idea the peace of mind you bring to us out here. God bless you all and keep you safe and healthy through this unbelievable hardship. From the bottom of my heart, I thank you!”

    Sincerely,
    StoneBridge Senior Living

    P.S. We continue to provide updates and information on our company website and social media. I also want to reiterate to encourage others to provide their email address. Email is the fastest and most efficient way for us to keep you informed.

  • April 7 Update

    Last week several national media outlets covered a truly amazing story. I suppose it was less of a “news story” and more of a celebration, specifically a birthday celebration.

    Bob Weighton from the United Kingdom turned 112 years old on March 30th making him the world’s oldest man according to Guinness World Records. Mr. Weighton lived through World War I, World War II, the Spanish Flu Epidemic in 1918 and many other challenging times however he says he has “never experienced anything like coronavirus before”.

    Despite these unprecedented times, he celebrated his birthday at his Assisted Living Facility along with staff and residents while enjoying cake, singing, etc. In the article, it says he was quick to point out that they had fun but emphasized that they did so “at a distance”!!!

    At StoneBridge Senior Living we continue to follow Federal and State guidance including social distancing, visitor restrictions, health screens, travel restrictions, routine sanitizing/disinfecting, etc. In addition, we have implemented a new policy regarding the use of PPE at the facility.

    Specifically, we’ve implemented the use of masks by our employees. Initially, this may be a little unnerving for our residents and staff who enjoy seeing smiles on faces. Just because those smiles are covered by a mask doesn’t mean they are not still there!

    Please know that this is one more step to keep our residents safe and healthy. Additionally, in certain circumstances, some residents will be covering their nose and mouth with a tissue or cloth during interactions with staff. Again, these are additional steps being recommended by the CDC and CMS to keep our residents and caregivers safe and healthy.

    stonebridge residents saying thank you with signsPlease know that we continue to follow all the local, state and federal guidance as it is being provided and are taking every step possible to keep our StoneBridge family safe and healthy. We sincerely appreciate the kind words and heartfelt actions by those associated with our facilities.

    Our staff are truly Heroes in Healthcare and your words of encouragement mean so much to them. Likewise, the kind gestures and thoughtful notes to our residents are also sincerely appreciated. In many cases, these are strangers reaching out to our residents and staff simply to lift them up. Pretty amazing stuff!!

    If Mr. Weighton can maintain a positive attitude and celebrate 112 years of living during this pandemic then surely we can maintain a positive attitude as well. Again, thank you for your support!!

    P.S. We continue to provide updates and information on our company website and social media.  I also want to reiterate our past requests to remind others who want to receive communications to provide your email address.  Email is the fastest and most efficient way for us to keep you informed.

  • April 1 Update

    The nation continues to adjust as we deal with COVID-19 (coronavirus) and as an organization, we continue to layer on additional measures and implement additional steps in response to this pandemic.

    As always, we continue to keep the health and safety of our residents as our highest priority.

    We have continued to practice social distancing, visitor restrictions, routine health screens, good hand hygiene, travel restrictions, proper use of Personal Protective Equipment (PPE), and thorough housekeeping to ensure frequent disinfecting and sanitizing of our facilities. We continue to purchase additional PPE such as masks, gloves, gowns and protective eyewear in case they are needed in the weeks to come.

    Also, we have relocated some residents to different areas within our facilities to improve the efficiency of our caregivers as well as to coordinate the facility in a way that is consistent with CDC and CMS recommendations during this pandemic. These moves are all precautionary in nature yet are believed to be critical steps for long term care facilities according to the Health Department, CMS and the CDC.

    The nation’s ability to conduct COVID-19 testing is improving and the turn-around time for results appears to be quicker than they were a few weeks ago. Each of these advancements and improvements are reassuring to us all.

    Life at our facilities looks a little different due to the reduced number of visitors, changes to our meal service, and adjustment to our life enrichment (activity) programming.

    Despite those adjustments from the norm, we continue to receive pictures and stories from facilities that demonstrate the fun they are having.

    While activities might look a little different, they are still occurring and it has provided us the opportunity to try a few new things. For example, many of our residents are becoming “movie stars” by visiting with friends and family using programs such as Skype and Zoom. Seeing their smiling faces while catching up with others is heart-warming!!

    We have also seen letter-writing campaigns, serenades, outdoor bingo, “window visitors”, and many others! Check out some of the pictures on social media.

    We have received a tremendous amount of support from our communities, family members, and friends. Your letters and gestures are sincerely appreciated by our staff and residents.

    Our staff are being challenged in ways they’ve not experienced in the past and they are doing an amazing job in meeting that challenge. Please keep those words of encouragement coming!

    We continue to provide updates and information on our company website and social media. We also want to reiterate our past requests that you provide your email address. Email is the fastest and most efficient way for us to keep you informed.

    We hope you and your family are staying safe and healthy during these challenging times!! We’re certainly doing all that we can to keep our StoneBridge Family safe and healthy as well!!

  • March 24 Update

    The COVID-19 (coronavirus) situation nationally and locally has certainly changed over the past week yet our focus here at StoneBridge Senior Living remains the same. We continue to keep the health and safety of our residents as our highest priority.

    I will first start with just a few of the procedural changes and updates from the past week. We continue to follow the CDC and CMS guidance to ban visitors with only rare exceptions for situations such as end of life.

    Many of our health care partners such as physicians and nurse practitioners are now utilizing Telehealth in place of bedside visits, when appropriate, to further reduce traffic in our facilities and we continue to look for ways to expand the use of that technology.

    We purchased additional tablets (iPads) to improve our ability to coordinate video communication between residents and family members.

    In order to meet our increased expectations around sanitizing and disinfecting we continue to add both products and personnel to our Plant Operations Team.

    We continue to practice social distancing in the facility and have adjusted both meal service and life enrichment activities accordingly.

    Additionally, we are maintaining our emphasis on the three key steps recommended by the CDC to prevent the spread of COVID-19 and we’re emphasizing that those steps be followed both inside our facilities as well as when our employees leave our facilities. Those three steps are good hand hygiene, social distancing, and limiting/avoiding travel.

    These are certainly challenging times but often the best in people come out when times are tough. I encourage you to visit our social media sites as well as our website not only for procedural updates, etc. but also for inspiration.

    Our staff have been incredibly creative in finding ways to maintain a positive mood in our facilities. Activities such as “hallway bingo” and learning how to use new technology like “Zoom” video conferencing to stay connected with friends and family are just a few examples of the fun that is still occurring in our facilities.

    The positive spirit we see in our team members and our residents serves as inspiration for all. We still have work to do but I am reassured when I see the smiles on their faces and hear their laughter in the halls!!

    We will continue to follow the recommendations handed down to us to ensure the safety and health of our residents but we will also continue to focus on the social well-being of those we serve and our facilities overall.

    We sincerely appreciate your support and your understanding!

  • March 17 Update

    March 17, 2020 – We have written to you over the past few weeks regarding COVID-19 (the new coronavirus) and have attempted to keep you updated as we adjust to this constantly evolving situation. Those communications were delivered via email, social media, and the company website. We will continue to distribute updates in that way but will supplement that with letters sent via the United States Postal Service (USPS) as well.

    We will plan to distribute updates on a weekly basis going forward. USPS is obviously the slowest means of communication and we strongly recommend that you provide an email address to ensure you receive updates as quickly as possible.

    As noted in our last letter, the Centers for Medicare and Medicaid Services (CMS) and the Centers for Disease Control and Prevention (CDC) provided guidance to all long-term care facilities on March 13th instructing them to ban all visitors. The one exception to that would be compassionate care visits for end of life situations.

    We know this is incredibly difficult for our residents, their friends and certainly their family. The Federal Government and in turn State Government have not provided any wiggle room with regard to visitors. In fact, the Department of Health sent representatives to long term care facilities to visually confirm that visitor bans are in place.

    We recommend that you consider communicating with residents via FaceTime, Skype, telephone, text, etc. We know this is not the same as face to face meetings but unfortunately, these are our only options. Please be understanding of our staff as they enforce these policies. It was not their decision to prevent visitors from entering, they are being instructed by the Federal Government to do so in order to protect our residents.

    Various Federal and State Agencies have stated that the elderly and immunocompromised are the most vulnerable to COVID-19 but they’ve also clearly stated that long term care facilities who are following their guidance are far less likely to experience a COVID-19 outbreak.

    Our facilities are using EPA approved sanitizers, utilizing personal protective equipment, monitoring all residents for signs/symptoms consistent with COVID-19 and other viruses as well as conducting health screens and checking temperatures before permitting entry to all employees, physicians, etc.

    In addition, consistent with the recommendation from the CDC, we’ve implemented a travel restriction for our staff. For any employee that travels to one of the CDC identified areas of the world that are of concern, noted on their website, they are to self- quarantine at their home for 14 days before returning to work and upon returning to work a health screen is conducted including a temperature check.

    We are encouraging “social distancing” both at work and at home to the best of our ability which includes avoiding groups of 10 or greater as suggested by the Federal Government. For your own health and safety, we strongly encourage each of you to do the same. The CDC has repeatedly stated that handwashing, social distancing, and limiting/avoiding travel are the best and most effective ways to prevent the spread of COVID-19.

    We continue to provide education, information, updates and helpful links on our company website. We encourage you to routinely check our social media platforms and website for the latest. Again, we strongly encourage you to subscribe to our COVID-19 updates by providing your contact information including email address.

  • March 14 Important Update: Visitor Restrictions

    March 14, 2020 – We are sending a follow-up letter today to inform you of changes since our March 9th notice. At that time we were following the Centers for Medicare and Medicaid Services (CMS) and Centers for Disease Control and Prevention (CDC) guidance to “restrict” and “strongly discourage” visitors to long term care facilities. They have since changed that guidance and are now recommending that only essential personnel be allowed access to long term care facilities. Below is the CMS guidance:

    “Facilities should restrict visitation of all visitors and non-essential health care personnel, except for certain compassionate care situations, such as an end-of-life situation. In those cases, visitors will be limited to a specific room only. Facilities are expected to notify potential visitors to defer visitation until further notice.”

    As a result of this new guidance, effective immediately only essential health care personnel will be allowed access to StoneBridge Senior Living facilities. The one exception, as noted above, are certain compassionate care situations, such as end of life situations. We will continue to monitor the situation and follow the guidance provided by the CDC, CMS, and both state and local health departments.

  • March 9: How StoneBridge is responding to the COVID-19 virus

    March 9, 2020 – We know some of you may be concerned about the spread of COVID-19 (the new coronavirus) being reported in the media and how it may impact us here at StoneBridge Senior Living.

    Ensuring our residents are cared for in a safe and healthy environment is our greatest concern. At this time, we do not have any confirmed cases of COVID-19 and the steps noted below are for precautionary purposes only.

    The Centers for Disease Control and Prevention (CDC) have recommended a variety of steps that we are implementing to help reduce the potential for the virus to enter our buildings. However, we need your help in battling COVID-19.

    Below are some examples of how you can help protect our residents, as well as prevent the spread throughout the community. At this time, we request that you not visit the facility if you have any symptoms of respiratory illness. Those symptoms include: cough, fever, sore throat, runny nose, and/or shortness of breath.

    We understand that connecting with family members is incredibly important, and there are a variety of other ways you might consider connecting with them. These may include telephone, email, text, or through Skype or Facebook.

    Per the recommendation of several State Health Departments, the facilities are now screening employees and visitors upon entering the facility to determine if the symptoms above are present. We will be doing our very best to screen everyone upon arrival in an effort to prevent the spread of infection. We strongly discourage visiting the facility unless it is absolutely necessary. These steps are consistent with the guidance, QSO-20-14-NH dated March 4th of 2020, provided by the Centers for Medicare and Medicaid Services (CMS) to long term care facilities regarding visitors.

    Our facilities are following the recommendations of the CDC on prevention steps, including following strict handwashing procedures, and in many circumstances, wearing gowns and gloves when interacting with residents who are sick. Also, they utilize Environmental Protection Agency (EPA) approved products to clean and disinfect the facility on a regular basis and we are staying up-to-date with the CDC recommendations as they are updated.

    In addition, our facilities are in close contact with the local and state health departments and are following their guidance. We are posting signs in our facilities to notify visitors of the symptoms of COVID-19 and request that you not enter the building if you are experiencing these symptoms.

    Below you will find several pieces of information that offer helpful tips to prevent the spread of infection. Should you have any questions, please feel free to contact the facility Administrator.

    For additional information please visit the CDC’s coronavirus disease information page. You can continue to check this page of our website to find additional information and updates.

    Additional Resources

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